RB
Rod B

1 reviews | Active since Nov 2013

21 Mar 2016, 14:11

No S7 delivery!!!

I ordered a new upgrade S7 on Friday the 11th March on *** (a premature upgrade) I was told the phone would arrive the following week, definitely by the Friday. I was eager to get the phone seeing that the free VR headset offer from Samsung expired on the 20th. The phone DID NOT arrive by Friday. I was told to phone on Saturday which I did. Subsequently I wanted to change the delivery address from East London to Cradock....a task that is/ and seems to be impossible to Vodacom staff. A lady assured me that she would phone me on Monday the 21st...still waiting!!!!! Another operator said that the previous lady was not in hence no call! <br> Well I still wanted the change of delivery address. The operator suggested that we cancel the previous deal and that I get in my car and drive 145km to Queenstown from Cradock to purchase one in store...of which there is no gaurentee of stock or that they would grant me a premature upgrade.<br> So here I am in Cradock with no upgrade, no idea when it will arrive.

0
Replies (1)
Vodacom
Vodacom's reply22 Mar 2016, 07:20
Official
Hello rodbotha,

Thank you for making contact with us

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Regards
Vodacom Social Media Team