RK
Rene K
1 reviews | Active since Jul 2017
30 Sept 2021, 07:50
No rooter
After applying for fibre in a property that already has fibre the rooter was never delivered (ORDER SO***) (NOKIA G240W-J ROOTER LEASED ASSET NO S*** SERVICE ID RFEU0001) after many attempts to get my rooter vodacom ignores me, i have to give back the previous tenants rooter as they paid for it and i without a rooter, its been more then a month now
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Sept 2021, 08:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2021, 08:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RK
Rene K's updateReviewer Update
04 Oct 2021, 11:04No one called, no rooter delivered but i must pay for a service!
RK
Rene K's update04 Oct 2021, 11:04
Reviewer Update
No one called, no rooter delivered but i must pay for a service!
Vodacom's replyOfficial
12 Oct 2021, 16:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number SR***, our records shows your query was escalated to our Fibre Support Team and feedback was provided.
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2021, 16:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number SR***, our records shows your query was escalated to our Fibre Support Team and feedback was provided.
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,