JK
Johan K

1 reviews | Active since Mar 2009

22 Aug 2017, 10:37

No return calls no update ... again

This time I got a mail from ********** ... but still no call nothing.. I dont think Vodacom actually gives a **** about this.

After making a comment here earlier... it is obvious that Vodacom does not care about this... I am going to keep raising this issue. I was suspended by Vodacom last year October 2016. Never received a call, no mail no messages whatsoever! I have mailed Vodacom, I have tried calling Vodacom, I have requested call backs... it has been 11 months and I am unable to sort out my account electronically. I have asked at the Vodacom shops they refer me back to Legal... I have tried googling Vodacom's contact no and or legal department... no joy.. I don't know what to do... I have to complain about this and hopefully someone will contact me...

0
Replies (2)
Vodacom
Vodacom's reply22 Aug 2017, 11:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

JK
Johan K's update28 May 2018, 14:01
Reviewer Update
So what the hell happened here? I have yet another company that has send me legal notices and threats. Vodacom still has not met my demands and I am still going to refuse to pay Vodacom until I get proof of what I have to pay Vodacom and need to speak to someone that will deal with me directly as a human! I am waiting 2 years later and I still have not yet receive a call or a mail I have made hundreds of callas and sent mails to Vodacom to get my account information with no luck yet I am getting treats to pay money to Vodacom... with no proof!