SB
Shanna-Leigh Botha

1 reviews | Active since Apr 2014

26 Sept 2017, 15:20

No Response/Service

I posted a review 8 months ago, about not getting any response. I received an automated response, saying someone will contact me shortly.. Does it take 8 months to get back to someone?

I moved to PE from EL almost 3 years ago now. I am still waiting for my postal address to change.

I do not want to see an automated response here, I want a personalised reply and someone to do something about my account.. This has really been a major inconvenience.

0
Replies (1)
Vodacom
Vodacom's reply26 Sept 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team