No responses on calls and emails request for information

Hi Vodacom

It’s disappointing that I have to reach this platform to get hold of a person to assist me, after numerous calls and emails with a promise to get back to me, I am yet to receive feedback or a call.

I bought a 2 for 1 special at Makro with a set ‘Red’ contract and every month this contract has additional charges, the bill has almost reached double.

I am unable to top the numbers up due to the set contract however I seemingly have additional charges, which no one can explain.

Please may someone respond to my emails for request of details on why the contract keeps increasing?

Please provide me with a settlement letter so I can pay the contract and close it off.

Very frustrated client.