No response whatsoever

Dear Vodacom

CELLPHONE CONTACTS ********** 348 AND ********** 650 AND OTHER

I refer to our previous numerous occasions where we have logged calls, sent emails, complained on Facebook, went to hellopeter and called Vodacom, without any success.

Please look at our profile on your system, hopefully your staff recorded all our communications with you.

We stay on a farm in Boekenhoutskloof, krokodilspruit, nearby Cullinan / Roodeplaat. Our total vodacom contract exceeds R3k monthly, hence no one makes effort to sort out the no reception issue on our farm. We have call recordings of your staff who promised that a tower would be set up in our area as 18 other farms complained about the same issue.

Months passed by and still nothing.

No service delivery.

In event of a crisis I won't be able to call anyone for help. The reception issues started degrading from March / April this year, without any clear reason. Since then the biggest challenge is to get vodacom, the service provider who receives our payments every month, without hesitation, to reply and actually provide service as they aught to do.

Please call my husband Jan at ********** 348 as he is in Pretoria today, because if you try to call me on the farm, you won't get through.

We run all our administration from this farm, and it is impossible to do because of vodacom no data reception or call reception. It's pathetic and we are in a state that we have no other option than to report this to the OMBUDSMAN, and all other complaint platforms, in order to get the vodacom to act on our complaints.

All that we need is proper data and call reception, so that we get the service that we pay for.

Gatvol.