NO RESPONSE VODACOM

VODACOM YOU ARE SHOCKING!! I would like to place on record that I was advised on 15 June that an agent would call me back with regard to cancellation of a data contract that had expired. I was told an agent would call me back from cancellations department as I had gone through to sales. No one called me back. On 29 June I called and held on for over one hour. On 30 June I called and held on for over one hour. On 01 July I called and held on for 26 minutes before, in my frustration, I went to the Vodacom shop in Pinecrest, Pinetown, Durban, putting myself at risk with this covid around, where I had to wait 40 minutes and pay for the displeasure by way of the cost of parking. The Consultant who attended to me held on for 25 mins waiting for someone to answer to the phone as he could not activate cancellation without calling the centre. I was also advised that I would have to pay for July. I was more than annoyed and called the Manager, Yasheer, and advised him that not only would I complain BUT that I would most certainly NOT be paying for July for this Data package since Vodacom cannot be bothered to attend to me. He instructed his staff member to log the service request in an attempt to get some response , I now have a reference number. I still have not heard anything back at all. Covid 19 might be an excuse for slow response but it is NOT and excuse for no response at all.