1 reviews | Active since Aug 2016

11 Sept 2017, 08:36

No Response Vodacom!!

My complaint was just ignored and I received a new statement for September again with no credit note on it. No one called me or even tried to sort my account out!

0
Replies (2)
Vodacom
Vodacom's reply11 Sept 2017, 09:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Sept 2017, 15:15
Official

Dear Hester Wait,

Thank you for taking my call.

As discussed, your query has been addressed and resolved.

I do apologise for the inconvenience caused.

Regards,

UW

Best regards,