No Response VODACOM!

<p>I made use of Vodacom's online/direct upgrade option. After speaking to an agent on 07 February 2017, the upgrade was processed and I was told that I would receive a call from the confirmations department the same day in order to confirm the details of the upgrade. I also received an sms with the upgrade order number (even though I received it on my other Vodacom subscription and not the number that I am wanting to upgrade). When I had received no call by the next day, I called Vodacom's customer care line where I was told that Vodacom does not have a confirmations department. Not convinced, I called the upgrade centre ( ********** ) and queried the progress. I was then told that it takes up to three days for the confirmations department to call back.</p> <p>To date I have received no call whatsoever and all attempts to find out what is going on are met with the same response viz : "The confirmations department must call me"</p> <p>I have been a Vodacom contract customer since 2003 and this is the first time that I have received such poor service.</p>