No response- very difficult to cancel

I am absolutely appalled by the customer service from Vodacom. I cancelled my contract April 2023, sending an email to cancellations who rep**** and said they would process the cancellation.

After this email I have received 0 response for over a year with numerous emails to provide confirmation.

I have since moved to the UK and tried to call the customer service abroad helplines of which are ALL invalid when calling from abroad.

I have contacted the chatbot several times, each time getting ghosted and being told to call the helpline even after I explain my situation.

I am yet to receive a reply from Vodacom!!