1 reviews | Active since Mar 2016
I logged a call with Vodacom 25 Feb 16 to investigate the costs of my current package. I was informed that I have a \second data contract\" that added to the high cost of my account. I explained that in 2014, I wanted to take out a Tablet with a Data Contract but decided not to continue with the Contract and the device was returned. Vodacom never cancelled the Data Contract and I have been paying for it for 22 months. <br> The Supervisor who helped on this query is called Moose and after promising to return my call he never did. Someone else from Vodacom Direct left a voice mail that said I needed to phone -***- but guess what? That number does not work. I phoned Vodacom Customer Care again yesterday and was told my query was marked as resolved but had no resolution to it so nobody knows what is going on with the query and \"Moose\" is nowhere on the system. I also told this \"Moose\" that for the past 22 months I cannot open my statements as Vodacom sends \"Interactive Bills\" which my computer refuses to download. I logged about 6 calls the past 23 months to get PDF bills. When logging onto the website it says I do not have itemised billing service active on my number yet I pay for it."
Best regards,
Best regards,
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