JV
Jacques V
1 reviews | Active since Jan 2016
17 Jun 2020, 15:30
No response to Sales order - extremely bad customer service by Shardonnay Pillay
I have completed a Sales order for fiber to the home on 28 May 2020, to take advantage of a discounted price on FTTH 200Mbps. the sales consultant Shardonnay Pillay, is not answering emails, not het phone shen i phone, either on her cellphone or on ***, all i get is promises that she will phone me back, luckley i did not hold my breath, as it would have been over for me a long time ago.
i am a Cellphone customer for more that 20 years, but it seems like vodacom is not interested in further business from me or my associates.
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Replies (2)
Vodacom's replyOfficial
18 Jun 2020, 09:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Jun 2020, 09:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JV
Jacques V's updateReviewer Update
18 Jun 2020, 11:36they now approved my SO, 3 weeks later, but the original SO, is for a monthly charge of
R 1389.00, which was the special running on May, when i checked my order status online, i am now going to be charged R 1499.00 a month. this is not what i signed up for, and in my mind, this if *****. i have send an email to Shardonnay. but as usual, she is not responding, and i send it to customer care as well.i have all the proof if it is needed.
i am getting scared now doing business with Vodacom, as they quote you something, and charge you something else.
can someone please call me in this regard please.
R 1389.00, which was the special running on May, when i checked my order status online, i am now going to be charged R 1499.00 a month. this is not what i signed up for, and in my mind, this if *****. i have send an email to Shardonnay. but as usual, she is not responding, and i send it to customer care as well.i have all the proof if it is needed.
i am getting scared now doing business with Vodacom, as they quote you something, and charge you something else.
can someone please call me in this regard please.
JV
Jacques V's update18 Jun 2020, 11:36
Reviewer Update
they now approved my SO, 3 weeks later, but the original SO, is for a monthly charge of
R 1389.00, which was the special running on May, when i checked my order status online, i am now going to be charged R 1499.00 a month. this is not what i signed up for, and in my mind, this if *****. i have send an email to Shardonnay. but as usual, she is not responding, and i send it to customer care as well.i have all the proof if it is needed.
i am getting scared now doing business with Vodacom, as they quote you something, and charge you something else.
can someone please call me in this regard please.
R 1389.00, which was the special running on May, when i checked my order status online, i am now going to be charged R 1499.00 a month. this is not what i signed up for, and in my mind, this if *****. i have send an email to Shardonnay. but as usual, she is not responding, and i send it to customer care as well.i have all the proof if it is needed.
i am getting scared now doing business with Vodacom, as they quote you something, and charge you something else.
can someone please call me in this regard please.