RS
Ritesh S
1 reviews | Active since Nov 2013
09 Sept 2022, 08:51
No response to relocation request.
I have raised a relocation request 3-4weeks ago so that my internet can be ready when I move into my new place. To date I have not heard back from Vodacom regarding this request. I follow up daily with no resolution. My request number is SR***. Can someone from Vodacom please help
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Sept 2022, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Best regards,
Vodacom's reply09 Sept 2022, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Best regards,
RS
Ritesh S's updateReviewer Update
12 Sept 2022, 10:59I have still not heard from Vodacom regarding my relocation
RS
Ritesh S's update12 Sept 2022, 10:59
Reviewer Update
I have still not heard from Vodacom regarding my relocation
Vodacom's replyOfficial
15 Sept 2022, 15:07Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted with the relocation and moved your order to our installation team. Kindly note that installation may take 7 – 14 working days to be completed. Our installation team will be in contact to schedule your installation.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted with the relocation and moved your order to our installation team. Kindly note that installation may take 7 – 14 working days to be completed. Our installation team will be in contact to schedule your installation.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2022, 15:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted with the relocation and moved your order to our installation team. Kindly note that installation may take 7 – 14 working days to be completed. Our installation team will be in contact to schedule your installation.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted with the relocation and moved your order to our installation team. Kindly note that installation may take 7 – 14 working days to be completed. Our installation team will be in contact to schedule your installation.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,