MW
Michaela W
1 reviews | Active since Mar 2016
15 Sept 2020, 14:59
No Response to Query after months
I wrote a review on 8 September, Vodacom responded to say an agent will be in touch... 1 week later.... NOTHING... service is still pathetic
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Replies (2)
Vodacom's replyOfficial
16 Sept 2020, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2020, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MW
Michaela W's updateReviewer Update
16 Sept 2020, 21:16My account still reflect that I owe R120.05. This is since May when I initially requested the cancellation of the service. I want that amount removed as I will NOT be paying for a service that I didn’t want any longer.
MW
Michaela W's update16 Sept 2020, 21:16
Reviewer Update
My account still reflect that I owe R120.05. This is since May when I initially requested the cancellation of the service. I want that amount removed as I will NOT be paying for a service that I didn’t want any longer.