no response to queries/ excessive billing

received excessive bill in june. called vodacom and was told to call data services.also told to pay total amount then complain or get cut off.<br> called data and was told account will be investigated.<br> called on numerous occassions which i have documented but still no help.<br> cancelled debit order.<br> got call from vodacom accounts , asked to pay a goodwill amount of R2500 until account sorted, which i did on same day. still no luck with account still not sorted.<br> received warning letter dated 30/10/2015 with threat of legal action.<br> phoned vodacom again on many occassions and also sent 2 e.mail messages. NO RESOPNSE<br> meantime vodacom has debited me twice which i had allowed.. called vodacom today , cant give me breakdown of amount they are debiting.<br> got people in accounts who every minute have to put u on hold to query with someone else.<br> was on hold for 11 minutes before she cam back on line.<br> record for bieng put on hold was 17 minutes. maybe a way to frustrate u to cut call<br>