No response to my Vodacom Fibre Router fault from Vodacom for 3 months now

Good morning,

I am frustrated by Vodacom fibre South African team that connected my router in January 2020 on a 24 months contract. LAN ports are sometimes and sometimes not. I have reported this fault at call center on 04/04/2020 and it was closed the following day without resolution (Ref Number SR***). Nobody even called me to investigate nature of this fault.

On 11 May 2020, the area representative called me to check whether everything is fine and I reported that I have this issue and no one is addressing it. He raised another call with call center (Ref No.: SR***) and nobody called me again.

I called call center again on 22 My 2020, to investigate cause of delays. I was told, initially they misunderstood this call and closed it. I clarified and then they told me that they will resolve as they now understand my problem. Until today, I was never called.

Today I called area representative to request procedure to be followed in cancelling a contract when service provider is at fault. I am waiting for that and will follow up after getting this procedure.