No response to my complaint

I had reported an incident where the Vodacom store in Fourways Mall had gave me a damaged phone, Vodacom had responded only to say investigations were underway and have since not got back to me, despite numerous attempts on my side to communicate to a woman named Candice who had said in email that she would keep me informed as to my complaint. <br> <br> It seems like Vodacom had took my complaint to attempt to satisfy me the customer but has not in the least, should there be an investigation, kept me informed.