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Barry B

1 reviews | Active since Jun 2016

16 Jun 2016, 20:31

No Response to my below complaint...

<p>No Response to my below complaint...</p> <p>To: ********** />Subject: False Advertising.<br />Date: 10 June 2016</p> <p>Dear Supervisor,</p> <p>My statement in the Subject box is strong for a reason.</p> <p>Recently, I receiv ed a SMS from Vodacom stating I could receive<br />R120 worth of call time for just a single day on a R12 recharge. <br />SMS Get to 3118 Valid until 12/06/16..</p> <p>This I did on the 9th June with the idea to call a few friends.</p> <p>Your SMS came back "Thank you for recharging. You have received<br />R120 bonus airtime valid to 9/6.</p> <p>I spent no more than 30 minutes on calls.</p> <p>On checking the following morning, my normal subscription balance<br />had dropped to R119.17 from the before balance of R 196 and I still<br />had R106.83 bonus airtime until 10/6/16!</p> <p>I strongly believe I've been **********! and this is false<br />advertising!</p> <p>My number is ********** .</p> <p>I hope someone can explain what is going on?</p> <p>If this "False Advertising" is not remedied soonest, I will be<br />forced to take the matter further.</p> <p>Regards</p> <p>Barry Blomkamp Nd BSc (UL)</p> <p>T: 021 ********** .<br />C: 083 ********** .</p> <p></p>

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Replies (1)
Vodacom
Vodacom's reply17 Jun 2016, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team