No response to month old problem

Fault lodged on 2 November not resolved. see the ping results <br> Pinging 10.113.228.65 with 32 bytes of data:<br> Request timed out.<br> Request timed out.<br> Request timed out.<br> Request timed out. (there seems to be a problem with your routers)<br> Vodacom is clearly not interested in resolving the problem or they do not have competent technicians. They don't seem to care. How long do I still have to wait? The system is sluggish and unreliable and I cannot trust it for some applications. If you are not willing to support your systems, then stop marketing them. It is not fair to your customers. My previous complaint to hellopeter on the mater does not seem to have been taken seriously.<br>