OW
Oliver W
1 reviews | Active since Jul 2013
08 Jan 2020, 09:50
NO response to escalated problem!
I reported that Vodacom had been charging me for 2 handsets for some time and it was escalated (REF: ***) on the 1st of Nov 2019 - and I am STILL being charged for 2 handsets! I want my refund immediately!
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Replies (2)
Vodacom's replyOfficial
08 Jan 2020, 11:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2020, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Mar 2020, 15:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has been provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2020, 15:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has been provided, your query has now been resolved. Regards Consumer Website Team
Best regards,