TG
Tristan G

1 reviews | Active since Feb 2015

20 Feb 2015, 11:53

No Response to Enquiry for Fibre to Business

We are currently looking at alternative Fibre solutions for our Company. I have enquired on every level possible .i.e.. Email, Internet page, telephone etc. and have received no valuable feedback. When I eventually get hold of someone through the call centre they don't know where to put me through or have no information regarding the product at all.<br> <br> After much struggle I eventually got hold of a supervisor's email in which she could point me in the right direction. I simply requested to receive more information regarding their Fibre to Business product. This is the only response I ever received:<br> <br> \Good day<br> <br> Please note your request has been sent through to our converged team and they will be giving you a call soon.<br> <br> Kind regards<br> <br> Siyabonga Nkabinde<br> Mobile: 27 82 1960<br> Email: [Email Removed]<br> Address: 45 Commisoner Street <br> Marshaltown Johannesburg<br> [URL Removed]<br> <br> My Reference number regarding this enquiry is: ***<br> My Contact number: ***<br> <br> Please could someone get in contact with me<br> <br> <br> <br> "

0
Replies (1)
Vodacom
Vodacom's reply20 Feb 2015, 13:06
Official
Hello tristan.goldie,

We do thank you for the posting

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team