zI
zunairah I
1 reviews | Active since Aug 2015
20 Apr 2021, 09:57
No response to emails/complaints
we signed up for a Fibre package and after being mislead and being over charged i decided to cancel in the same month. I got an email to state as of 1st April it will be cancelled, i have sent numerous emails, messages on twitter and called and to date no one can assist me. i am being charged again this month for a service I no longer use. after paying R 1200 some odd in the initial month, which was subsequently reduced from R 1800 after I had complained. I have been a customer for many years and the service recently has been appalling.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Apr 2021, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Apr 2021, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
zI
zunairah I's updateReviewer Update
20 Apr 2021, 14:10As mentioned to the agent, this is incorrect, my LTE is still active, no one asked for LTE to be cancelled. I have an email to confirm that Fibre was to be cancelled on the 1st April and no one seems to get that. I have also sent the email showing the proof of cancellation. please can you help rectify
zI
zunairah I's update20 Apr 2021, 14:10
Reviewer Update
As mentioned to the agent, this is incorrect, my LTE is still active, no one asked for LTE to be cancelled. I have an email to confirm that Fibre was to be cancelled on the 1st April and no one seems to get that. I have also sent the email showing the proof of cancellation. please can you help rectify
zI
zunairah I's updateReviewer Update
21 Apr 2021, 11:38Still no feedback regarding my actual issue
zI
zunairah I's update21 Apr 2021, 11:38
Reviewer Update
Still no feedback regarding my actual issue
zI
zunairah I's updateReviewer Update
26 Apr 2021, 07:40Absolutely horrific customer service. , still no resolution to my complaint
zI
zunairah I's update26 Apr 2021, 07:40
Reviewer Update
Absolutely horrific customer service. , still no resolution to my complaint