No response to complaint lodged

Good day

I called vodacom 10 days ago to lodge a complaint and was told to send it via email. 10 days later and still no response! It's absolutely useless trying to contact vodacom directly! Rather lodge a complaint on hello peter or social media. At least you get a response!

I recently switched from prepaid to contract. After the switch, I have not been able to identify the numbers of incoming calls. I called the Vodacom call centre who advised me that call identification was part of Vodacom's 'value added service' and costed an additional R9.50 per month.

I am very disappointed as I was not advised by the consultant of this additional cost when I took out my contract. I have been a loyal Vodacom prepaid customer since I first got a phone (age 11). As a prepaid customer I have always had call identification so I am very confused as to how this is now a 'value added service' that I have switched to a contract with Vodacom?

Please could you assist me in resolving this issue?