no response to complaint about bad service!!!!!

On 12 December, I went to the Vodacom Tygervalley Store to upgrade 1 of my business's contracts. I upgraded from a TopUp200, with a blackberry, to a Smart S contract, with a S5 mini.<br> I asked Jade (the Vodacom consultant doing my upgrade) what will happen with the +-R1500 airtime on my simcard. He told me that I must convert all my airtime into 30 day data. This I later found out was incorrect and all I had to do was buy the smallest data bundle and I would retain all of my airtime. On 1 January, my 9GB 30 day data & R170 airtime disappeared off my phone.<br> <br> Jade didnt advise me that I would need a sim swop to a 64k simcard inorder for my data to work on my new phone, instead he just cut my 32k sim into a microsim. After about +- 3 days after I upgraded I went to the Canal Walk store to find out why my data wasnt working on my new phone. I had to go back 5 times until the problem was fixed.<br> <br> I have contacted the Tygerv. store manager and owner many times (phonecall and instore) and have had no response. I was told a complaint was put through and the Vodacom complains department would phone me. <br> It is now almost 2 months later and I havent heard anything! <br> This service is unacceptable!