SR
Sonja R
1 reviews | Active since Jul 2011
14 Aug 2015, 10:24
No response to complaint
I had a mobile wi-fi router and sim card delivered to my house and within 2 days of delivery I called *** to have it returned as I no longer want it. I have spoken to numerous persons (Vusi,Charmaine etc.) I was promised this parcel will be collected by Ram couriers and guess what I am still waiting it is more than a month later. In the meantime I am being charged for this. So who is responsible Vodacom not following up or Ram couriers???
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Vodacom's replyOfficial
14 Aug 2015, 12:10Hello SonjaVR,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply14 Aug 2015, 12:10
Official
Hello SonjaVR,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team