No response to complaint

Item: Vodacom
Rating: 1
Author: Jerry R

Have contacted Vodacom via call centre and e-mail with regards to dropped calls and bad connection. No response

Helpful (0)

Replies (3)

Vodacom's replyOfficial

10 Dec 2017, 12:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Dec 2017, 12:43

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Jerry R's updateReviewer Update

10 Dec 2017, 17:54

Yes sure like you contacted me the last four times. Not convinced that Vodacom takes its customers seriously.

Jerry R's update10 Dec 2017, 17:54

Reviewer Update

Yes sure like you contacted me the last four times. Not convinced that Vodacom takes its customers seriously.

Jerry R's updateReviewer Update

15 Dec 2017, 05:29

Vodacom still has not responded. They sent an automated message just to make everybody think they are giving your complaint attention then nothing happens.

Jerry R's update15 Dec 2017, 05:29

Reviewer Update

Vodacom still has not responded. They sent an automated message just to make everybody think they are giving your complaint attention then nothing happens.