NO response since 18 July

This was the review posted on 18 July 2017..... ISSUE WAS NOT RESOLVED....

Wrongfully deducted funds

I have cancelled my contract with Vodacom on 29 April 2017. The last payment was supposed to be deducted on 31 May 2017. As from 1 June my number was on prepaid with Vodacom. I have opened a contract with another service provider on 2 June 2017. On 2 July I saw that an amount of R763.90 was deducted from my account on 30 June. As I was on vacation with no cellphone coverage, I could not stop the debit order in time. This has resulted that there was not enough funds available for my other debit orders. I phoned Vodacom on 2 July @ 12:35 and spoke to Nandi and a requested a refund with ref no: 1- ********** ********** . She said that they will do a refund within 10 working days. Until today, no refund was done. Between 10:00 and 12:00 on 18 July, I phoned 6 times. 5 of the 6 times I have been cut off.... the last time I've been put on hold for nearly 40 min.... the lady said that they will phone me back....that was 12:00 and I'm still waiting. It seems that nobody working for Vodacom is capable or willing to help you.....

Official business reply

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards, Vodacom Consumer Website Team

Official business reply

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

lizette-kruger-de-villiers:

This matter has NOT been resolved at all!!!!

It has been 2 weeks an still no credit has been made!

Please make sure that you do the neccessary credit to my bank account ASAP!!

I am not satisfied at all with this service

lizette-kruger-de-villiers:

Is Vodacom going to solve this matter or should I take it further???????????

lizette-kruger-de-villiers:

Dear Lucian

Please send me the proof of payment that you made into my bank account for the refund????