No Response - request for detailed statements

I'm incredibly frustrated with the lack of service from Vodacom. I posted a customer service request almost 2 weeks ago and have not recieved any reply. The website, clearly states that I would be contacted by a consultant within 24 hours.<br> <br> I'm still waiting...<br> <br> I requested a detailed statement on my one number over a period of 12 months (no, not the previous 12 calendar months). Just a 12 month period. <br> <br> The customer care ***