No response related to dishonest practices

I am still waiting for a response related to the dishonest practices of Vodacom. An email was sent to me from the company on 01Dec2022, yet its Monday the 5th and still no one has responded. I guess the silence is proof enough of the fact that no response is possible since they are guilty as charged. Sad when companies monopolize things, the users who got them there of course no longer have any value....