No Response - Refund and ******* Debit Order

This is another complaint as my first one has not been rectified. Can someone urgently get back to me? I was told my double debit on my insurance has been cancelled but when I received my invoice for next month it still shows? Also no one has come back to me with regards to my refund? I was told seven working days but it has been radio silent from your side.

I have emailed the following people three times and no one has responded: *** *** ***

It is absolutely appalling that as a customer I have to chase you to rectify your mistake which is costing ME money at the end of the day.

Sheena Douglas