No response received from 24/02/2015 - Contract

I refer to the response received from Vodacom on the 24/02/14. To date I have not had any further calls or messages to say that a consultant is attending to my matter. Should I not receive any feedback from yourselves, I will be taking legal action as I will not pay the amount that is due. I requested a contract with an instalment of R289.00 and I received billing account for R299.00 plus charges for data that weren't even used!!!!!