JB
Jan B

1 reviews | Active since Mar 2017

27 Mar 2017, 09:55

No response - promise only!

<p>I complained, a week ago, regarding the fact that I am still paying for Blackberry Internet Services (BIS) despite the fact that the contract was upgraded months ago and the Blackberry, in use at that time, was replaced with another (Not Blackberry) phone. Although a promise was made to the effect that I will be called this has NOT happened - so for people watching Hellopeter it may appear that action has been taken whereas it is just an eye blind. Let us see what happens this time around?</p>

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Replies (2)
Vodacom
Vodacom's reply27 Mar 2017, 10:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Mar 2017, 11:07
Official

Thank you for bring this incident to my attention.

The reported instance has been reviewed and addressed feedback on this matter will be communicated.

Best Regards

Elroy