NO RESPONSE - Poor service after wrong information provided

<p>Good morning guys, hope you can help.</p> <p>A contract was taken out on ********** 703 on 14th Jan 2017. The sales consultant at the store was advised that the bank account does not have debit order functionality, only stop order. We were advised that we can make a manual payment either at a store or via EFT then no debit order will be done.</p> <p>A payment of R350 was made via EFT on 16th Jan 2017 to cover the below invoice:</p> <p>16 January 2017 SCB ********** Payment R0.00 R-350.00 R-48.48<br />15 January 2017 B ********** 65 ( ********** 03) Invoice R301.52 R0.00 R301.52</p> <p><br />I now find that a debit order was indeed run on the account and was now billed an additional R100 return debit order fee. Yet the payment is reflecting on the account? Please assist in reversing this charge as we specifically asked with regards to this and cannot be held liable as we are not at fault here.</p> <p>SECONDLY, please remove the debit order as this will happen every month due to this bank account at Albaraka Bank not having a debit order functionality. Alternatively we can change the bank account for debit order to my Capitec Account OR we will just have to do an EFT every month. Please advise and assist soonest as this query has been logged and escalated on Sunday 22nd Jan 2017 already (S4-NAM39-9L8GF) and no feedback has been received. Please email or call me with a resolution and so I may give you the bank details for debit order from my Capitec Account if needed.</p> <p> </p> <p>Sadly Vodacom is badly dropping the ball on their service as stll no feedback or response on this. ..NOT A WORD</p> <p><br />Thanking you</p> <p>Regards</p> <p>Abdul W Patterson<br /> ********** 703</p>