No response- poor service

<p>Absolutely appalling service experienced!!</p> <p>reference number 1- ********** 7324<br />I logged the above call on Friday 2 September after talking to one of you managers (I asked the call centre agent to put me through to a manager). Thus manager committed to resolving my issue and call me back by Monday the 5th. Today is Friday the 9th and it not resolved and nobody has come back to me.</p> <p>I logged the same call a month or so ago as well. I do not have that reference number.</p> <p>I will explain what I need:<br />1. Last month there was a Blackberry charge on my account. I have been using iPhone for the past 6 years, so I don't know where this Blackberry charge comes from all of a sudden. I demand an urgent refund of the amounts I have paid for this.<br />2. It seems that this blackberry charge is still active on my account, because when I do a *111# enquiry, it tells me that I have 2GB blackberry data. Please remove this urgently and confirm<br />3. I demand to know why/how this blackberry charge was added to my account all of a sudden? It has not been there before, so who added it and why? Please show me where I signed for this?</p> <p>I have been trying desperately and without any success to solve this simple query. Your agents keep telling me I was migrated to a new system and they cant help me etc etc.</p>