No Response or service for a month and being *****ulant

<p>CANNOT COMPLAIN OF SERVICE AS THERE IS NONE!!!!! I have logged a request on the 4th of September 2016 to change my spelling of my name on Vodacoms' system , spelled wrong by them in the first place. Within 1 month of the request i haven't received one phone call from Vodacom assisting me with this request. I have went to Vodacom in Kollonade center as well as Vodacom Menlyn i have filled in papers for this request and done copies of my id document. I have even send the documentation through to ********** where i have received confirmation that documentation has been received. I phoned another time and send documentation to a contractor who said he will follow up and keep me informed. Untill today no word from that person. They closed my request saying they haven't received documentation eventhough i have proof via email they did. I also went into mutiple Vodacom stores to send my Id . They also send an sms asking to say if I am satisfied with the service rating, NO, and they say they will phone withing 24-48 hours. Untill today I have not received any call from Vodacom on this request or my service rating, This is truly HORRIBLE service and there is no one that can help you in Vodacom everyone I phone on cutomer service say they can't help you. This request has been escellated 3 times by supervisors of customer care without any feedback to me or any change to my information. There is NO SERVICE from Vodacom and i would not recommend them to anyone. They deduct money from my account with wrong information about me thus deducting money from my account with someone elses name as that information is not true to me. THE WORST SERVICE EVER!!!</p>