NO RESPONSE OR REPLY AFTER ALMOST 6 DAYS SINCE I LOGGED A COMPLAINT REGARDING ADDITIONAL CHARGES

I am totally disgusted with Vodacom JUST DEBITING ADDITIONAL AMOUNTS & NO STATEMENT RECIVED DURING JULY 2018.

When I saw the amount that was debited to my account on 1 August 2018, I IMMEDIATELY phoned them and logged a COMPLAINT / QUERY.

I raised my concern and was then referred to the customer service call centre. I once again told them what has happened and that I am NOT HAPPY and needed answers and was told by the lady that the Query has been referred to the BACK OFFICE for actioning and I advised them that I need to contacted WITHIN 24 HOURS with a reply and proof.

NEEDLESS TO SAY.... TODAY IS THE 6TH OF AUGUST ALREADY AND....

NO REPLY, TELEPHONE CALL OR CONTACT WITH ME REGARDING THE ISSUE.

I NEED THIS SORTED WITH IMMEDIATE EFFECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!