MH
Manfred H

1 reviews | Active since Sept 2012

02 Dec 2016, 17:43

No response or help at all

<p>S3-GCL36-6ZPMA <br />For two weeks I try to get a response from Vodacom why my correspondence with IncrediMail customer care was suddenly blocked and considered unsolicited bulk email (UBE) I have been sent from pillar to post, each time I have been asked to resend the UBE report, but I have received an answer whatsoever. The person who let me down is one Etienne Smit. Many emails, addressing him directly, remained unanswered. <br /> <br /> </p>

0
Replies (12)
Vodacom
Vodacom's reply03 Dec 2016, 08:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MH
Manfred H's update05 Dec 2016, 17:17
Reviewer Update

Thank you Vodacom for your automated reply. It is worth nothing but hot air. But you do know that. I have received a personal answer today. But with that answer I'll go public. Remember, you did block messages I've sent to a support hot line. Now, the reason you have blocked the emails was, I once again quote Etienne Smit, now, please sit down "I am a single Person". That was considered to be Uncolicitated Bulk Email. An email to a technical support center. Is he in full possession of all his marbles? I think not.

Vodacom
Vodacom's reply05 Dec 2016, 22:44
Official

Good Day Mr. Manfred Hutt

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have been in contact with you and provided feedback on your query.

Please accept our apology for any inconvenience caused.

Kind Regards
Kulsoem
Vodacom Solution Centre

Vodacom
Vodacom's reply05 Dec 2016, 22:44
Official

Good Day Mr. Manfred Hutt

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have been in contact with you and provided feedback on your query.

Please accept our apology for any inconvenience caused.

Kind Regards
Kulsoem
Vodacom Solution Centre

Vodacom
Vodacom's reply05 Dec 2016, 22:44
Official

Good Day Mr. Manfred Hutt

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have been in contact with you and provided feedback on your query.

Please accept our apology for any inconvenience caused.

Kind Regards
Kulsoem
Vodacom Solution Centre

Vodacom
Vodacom's reply05 Dec 2016, 22:44
Official

Good Day Mr. Manfred Hutt

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have been in contact with you and provided feedback on your query.

Please accept our apology for any inconvenience caused.

Kind Regards
Kulsoem
Vodacom Solution Centre

Vodacom
Vodacom's reply05 Dec 2016, 22:44
Official

Good Day Mr. Manfred Hutt

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have been in contact with you and provided feedback on your query.

Please accept our apology for any inconvenience caused.

Kind Regards
Kulsoem
Vodacom Solution Centre

Vodacom
Vodacom's reply05 Dec 2016, 22:44
Official

Good Day Mr. Manfred Hutt

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have been in contact with you and provided feedback on your query.

Please accept our apology for any inconvenience caused.

Kind Regards
Kulsoem
Vodacom Solution Centre

Vodacom
Vodacom's reply05 Dec 2016, 22:44
Official

Good Day Mr. Manfred Hutt

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have been in contact with you and provided feedback on your query.

Please accept our apology for any inconvenience caused.

Kind Regards
Kulsoem
Vodacom Solution Centre

Vodacom
Vodacom's reply05 Dec 2016, 22:44
Official

Good Day Mr. Manfred Hutt

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have been in contact with you and provided feedback on your query.

Please accept our apology for any inconvenience caused.

Kind Regards
Kulsoem
Vodacom Solution Centre

Vodacom
Vodacom's reply05 Dec 2016, 22:45
Official

Good Day Mr. Manfred Hutt

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have been in contact with you and provided feedback on your query.

Please accept our apology for any inconvenience caused.

Kind Regards
Kulsoem
Vodacom Solution Centre

MH
Manfred H's update06 Dec 2016, 11:38
Reviewer Update

I have receives nine (9) automated responses showing the same text, to address my query.

Good Day Mr. Manfred Hutt

We are sorry to hear of the circumstances under which your posting has reached us.

As per my email communication, we have been in contact with you and provided feedback on your query.

Please accept our apology for any inconvenience caused.

Kind Regards
Kulsoem
Vodacom Solution Centre

Bear in mind, my email was rejected by Vodacom and considered to be ****, Yes you read right, ****, because it contained the phrase: I am single

If that is all, then good night Vodacom