No response or feedback on queries

Sooo I'm an avid gamer. What makes games fun for me is being able to play with friends online. Because of the terrible data prices in South Africa and me being a student who can't get a fixed land-line or Fibre I decided to go with vodacom package of 20 gb a month for R200. Before getting the package I phoned vodacom and spoke to a consultant about Nat type issues I may experience with vodacom Sim for gaming. The assistant informed me that if I requested an unrestricted apn I would then be able to receive a NAT type 2 for gaming online. But I'm still stuck with NAT type 3. Ive requested an unrestricted Apn from vodacom about 5 times now and have sent relevant information such as the form and ID. No feed back what so ever. It's been a month now. I sent email to ********** Now I'm stuck with a contract that I must pay R200 a month for that I soley intended for gaming online with friends but I can't because of vodacom network address translation restrictions. What sickens me is that they don't give me any feed back what soever. When I phone they can't even update me on the status of the query. Help me please