No response or feedback

<p>Phoned the ********** number provided now and Vodacom System is off line please phone back later. </p> <p> </p> <p> </p> <p>Dear Wilma</p> <p> Thank you for your email.</p> <p> Kindly ask the account holder to contact us with regards to the query.</p> <p> Contact can be made via email or by calling ********** . <br /> Regards,<br /> Cashandra Grosch<br /> <br /> Customer Care<br /> eService Team</p> <p><br /> On 2016/12/15 09:41 AM, Wilma Alberts, wrote:</p> <p> </p> <p>Good day,</p> <p>Received the new bill of over R13000.00 and the line is now suspended.</p> <p>No phone call or update received till today.</p> <p>Kind regards</p> <p>Wilma</p> <p> </p> <p>Good day Wilma</p> <p> </p> <p>One of our Senior Consultants is still busy with this matter. I have however requested he contacts you with an urgent update.<br /> <br /> Regards,<br /> Junaid Hansby<br /> <br /> Customer Care<br /> eService Team</p> <p><br /> On 07/12/2016 10:17 AM, Wilma Alberts, wrote:</p> <p> </p> <p>Good day,</p> <p>I have had no feedback or call regarding this.</p> <p>Please could this get your urgent attention</p> <p>Kind regards</p> <p>Wilma</p> <p> </p> <p>Dear Wilma</p> <p> We acknowledge receipt of your email.</p> <p> Please be advised that a service request has been logged to our Senior Consultants at the Back Office for assistance with your query.</p> <p> The reference number is 1- ********** 08724 and feedback will be provided within 24 to 48 hours.<br /> <br /> Regards,<br /> Mthuthuzeli George<br /> <br /> Customer Care<br /> eService Team</p> <p><br /> On 2016/12/02 08:20 AM, Wilma Alberts, wrote:</p> <p> </p> <p>1.**************</p> <p>2.1st of the Month</p> <p>3.Standard Bank, Cheque account</p> <p> </p> <p><br />Wilma Alberts</p> <p> </p> <p> <br />Thank you for your email. Your reference number is: 003S~SCR4 <br /> <br /> <br />Please note: <br /> This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.<br /> <br /> Protecting your Vodacom account from ***** is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.<br /> <br /> Please reply to this email with these three bits of personal information: </p> <p>1.ID number or Company Registration Number for corporate accounts</p> <p>2.Debit order date</p> <p>3.Bank name and account type</p> <p>Want to help yourself and skip the call-centre queue?<br /> Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below:</p> <p>·</p> <p>·Support information for your device</p> <p>·Easy to understand FAQ's relevant to your query or service</p> <p>·Instructional video content</p> <p>Alternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.<br /> <br /> Visit www.vodacom.co.za/help from your PC or cellphone.<br /> <br /> Thank you,<br /> Vodacom Customer Care<br /> <br /> Find out more about 31050 Keyword SMS options <br /> Contact Details <br /> <br /> </p> <p> <br />Vodacom 2016 <br /> </p> <p>----- Original Message -----</p> <p>From: Wilma Alberts </p> <p>Sent: Friday 02 December 2016 6:13:23 AM</p> <p>Subject: Account I ********** </p> <p> </p> <p> </p> <p>Good day,</p> <p>I have phoned to activate a limit of R50.00 on my son’s account the beginning of October 2016 after receiving ridiculous bills as we do have unlimited Wi-Fi at home.</p> <p>Now I have received an account of R18462.43 on his cell phone number 079*******.</p> <p>I am want to know in detail how do you get this right?</p> <p>This is totally unacceptable as this is an error on your side and guess how has to pay the price?</p> <p>Please rectify this as I will not be paying this.</p> <p>Kind regards</p> <p>Wilma Alberts</p>