No response or assistance

<p>I upgraded my Vodacom contract online on their website 2 weeks ago. I upgraded the contract as well as to a new handset. they said 48hours, then I will have my new phone. 4 days later, they delivered ONLY the sim card. It has now been 2 weeks and I have still not received the handset. I have called them every day for two weeks, and everytime I speak to someone, they give me a different story. Not getting back to me at all, I have to use my minutes to call them every day to find out where is my phone, up to date, I still have no phone and no response whatsoever. I want to cancel all my contracts with them and move to another service provider, I have had endless issues with Vodacom. the last was a data bill of R8000 which, up to today, they could not tell me what it was for and where it came from. they are the worst service provider out there.</p>