LT
Levern T

1 reviews | Active since Dec 2013

28 Aug 2018, 10:59

NO RESPONSE ON MY 3RD REVIEW

THIS IS MY 3RD REVIEW AND NO RESPONSE....... So i have written 3 review with regards to the fact that vodacom advertised in the previous catalogue the Mac Book Air but each time i went to the store they would never have stock and never know when stock would be available. the first time i went to Vodacom V&A Waterfront the guy said he will order one in for me and let me know when it arrived... a week and a half later still no response... so i wrote my review and went back to the store. another guy assisted and also said he is aware of the macbook the is being ordered as he placed the order, he then called to follow up and also said he will let me know. i then asked him what happens if the deals end and i have not received the macbook? he advised that because he has placed the order on the system it automatically becomes like a rain check. Someone from Hellopeter called with regards to my review and i advised that i have just been to the store and was going to give it a week to see what happens. It's now over two weeks and a lady from the V&A store has called to say there is no stock at any of the stores. How is this possible that something is advertised but non of the stores in the entire Cape Town area has stock. This is in fact a gift I want to purchase for someone and it's so frustrating and disappointing that I cannot get this sorted. I HAVE NOWTRYED TO DO THE UPGRADE VIA HEAD OFFICE BUT I WILL NOT PAY MORE FOR SOMETHING YOU COULD NOT SUPPLY.

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2018, 11:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team