No response on HP complaint...AGAIN!

26/01/2016 10:38am I logged a complaint on HP as a Vodacom consultant guaranteed me I will not be debited 31 Jan 16, however a debit was scheduled for my account. Further the complaint included out of bundle data charges which will go off on 29 Feb due to Vodacom's system not blocking my line when it reached the limit. I have not received any feedback from Vodacom and a team leader (Eddie) confirmed he will get someone to call me within 30 min on 29 Jan 16. I have now received an email from Vodacom's collection office to pay the amount for 31 Jan otherwise action will be taken against me. my 12 month contract started in Feb and I am already regretting it! What type of customer service is this?? Numerous calls, escalations, complaints and Vodacom just ignores their customers...I need to constantly use my time, my energy and my resources to get vodacom to fix their system issues and their incompetence!