GM
Gerhard M

1 reviews | Active since Jan 2013

07 Feb 2018, 11:20

No response on Hellopeter

After nearly two weeks Vodacom has still not responded to my hellopeter complaint (link below) even after they sent out their generic reply stating that they will. Do they ever respond to anyone?

https://www.hellopeter.com/vodacom/reviews/after-months-of-back-and-forth-with-executive-client-liaison-office-no-resolution-on-my-query- **********

0
Replies (3)
Vodacom
Vodacom's reply07 Feb 2018, 12:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Feb 2018, 16:27
Official

Good Day Gerhard,

Thank you for taking the time to voice your enquiry. Kindly note that this matter is currently being investigated. Feedback will be provided on REF: EC-1J35-2OC1B7.

Regards
RO

Best regards,

GM
Gerhard M's update15 Feb 2018, 13:52
Reviewer Update
Yet again I have not heard anything from vodacom. Clearly, they dont care about their paying clients.