Hellopeter
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DB
Diane B

1 reviews | Active since Jul 2016

24 Jul 2018, 11:19

No response on email again

I sent a response to your comment but still haven't received an updated response, so we have to contact hellopeter again as your department does not respond.

Date: Fri, 20 Jul 2018, 09:47 Subject: Re: EC-1KJ2-4KQJ2L To: **********

Thanks but I'm rather confused because I was told and I can see the credit because I was charged additional costs for an online upgrade, shouldn't the total bill this month be less due to the credit, also there was another query I sent Dominic which I haven't had a reply to. Please could you answer that too. Or would you rather I resend the emails and to which email address.

Thanks

0
Replies (2)
Vodacom
Vodacom's reply24 Jul 2018, 11:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

DB
Diane B's update31 Jul 2018, 11:14
Reviewer Update
Dominic, I sent this to you on the 24.7.18 and im still waiting on an answer and today is the 31st. Please get your superior to contact me urgently. Date: 24 July 2018 at 16:01 Subject: Re: EC-1KJ2-4KQJ2L To: ********** Hi Dominic, Sorry what bundle? was this from the original contract?, what then am I getting from the upgrade amount ie. Total airtime as I transfer this into data. Also I want to know what happened to my credit I see it but 1 August is still totalled at approx 2306.00 on all numbers so all that was done was the amount was removed but I still paid for the amount. Lastly I asked that all accounts be sent together on email I still never received ********** 493 account on the same email as the other two numbers. So whoever does this did not do it Please send through all requests and corrections via email and please explain everything or you can call me to explain. Thanks Diane Bartlett ********** 493 On Tue, 24 Jul 2018, 15:49 ********** ********** wrote: