No response on deceased estate

Hi started to go to Vodaworld Midrand September 2015, in Oder to dirt out a deceased estate account. The customer care consultant last year gave me an address and couldn't care less. I asked attorneys to talk to legal, got feedback in January.<br> <br> There has been no response to my email query for over a week. I went to Vodaworld again yesterday, and wasn't helped, and I was promised a call between 10:00 and 11:00 today - nothing. I went again this afternoon, and was told to go to legal directly across the road. I'm still not helped.<br> <br> My query is how my dad was offered an upgrade or contract with no proof or regular income, and if there is a legitimate reason why, I offered to take over the contract. This is very bad service as it is affecting the winding up of the estate.<br> <br> Vodacom has to have customer care go sultanas that know business processes to follow than the ones I dealt with who even said to me they don't know what to do, and kept on giving me wrong phone numbers to call in order to redone these. Even the legal call centre doesn't allow one with a reference number to follow up on a<br> <br> Here's the reference number: EC-04QN-2PA7KK