No response on complaint logged in March

I send this complaint in March and still haven't gotten any feedback what soever... but it's very easy to debit my bank but not resolve my issue... This is unacceptable it's over 2 months.

Herewith the email I sent

Good day.

I am incredibly upset about service and promises I got from Vodaworld retention department.

Staff member 1: Nkosi/ Kgosi

TUESDAY MORNING.

I phoned to do a cancelation because of a better deal at another SP. I did a Pre-order with said SP and the the pre-order deal included the S22 Ultra, tablet option to add smart watch with a good package.

I was in a hurry to finalize my things as I am on my way to a Netball tour leaving my husband and children behind and I don't have a reliable phone.

Consultant promised to phone me back as he wanted to try and match my deal. Still to this day. No phone call.

So Wednesday morning I phoned cancelation again, wanting to cancel.

STAFF MEMBER 2: Michelle

Again at retention department, I spoke now to Michelle, whom I told the situation again and sharing my experiences the previous day.

She then continued to assisted me and structured a deal.

She then went ahead and promised with fast delivery the device will be delivered before I leave this morning. I received a message saying no stock. So I phoned and queried. I was told there was stock then received a message with tracking nr at 11:16 Wednesday morning.

The other SP phoned to continue the deal which I then canceled because I have done my upgrade with Vodacom

So this brings us to Thursday.

At about 9am I still haven't received a sms stating that it was dispatched. Concerned, I phone ***. After a huge process i managed to speak to Michelle again who again re assured me that it was still early and I will have the device by the afternoon. Also she will keep me updated.

She never did.

Round about 1:30 pm Still no message from RAM or Vodacom I phoned RAM using tracking nr Vodacom sent K***. They couldn't find anything also on the website nothing reflected.

So I phoned. A Consultant then told me that the system says it is awaiting dispatch. Now you also need to understand the process every time I phone to eventually get to a Consultant and the authorisation process.(which I understand is needed)

Eventually spoke to Michelle again that told me she checked and it was dispatched. And that it is not even 2pm I should relax and calm down. Confirmed my tracking number. Reassuring me I will have it. Told me again she will check in.

Knowing that it might not happen...

I phoned RAM again as it was getting late and I know after 5 I am not going to get anything out of them. They once again confirm they had no such package

At 3 I phoned again Authenticating again. Explaining my story again.

Speaking to Andile. He told me he heard about the client getting the "runaround." He really tried to assist me Also confirming the system says awaiting dispatch. He then went to his supervisor to try and check somewhere else.

He came back saying that it seems it was dispatched Eventhough he couldn't see it on his system.

He continued to apologized on behalf of vodacom knowing he couldn't do anything.

But he will also notify Michelle to check in with me before end of day. Of course I didn't hear anything

I phoned again after 5 pm looking for an email address so I can send an email. Again authentication. The Consultant Micheal or Migael wanted to assist so I had to explain AGAIN. He then wanted "to check something" and even after I told him at about 17:40 that there wasn't much that could be done anymore and that I just phoned to get an email address , this is the one he gave me.

You can imagine by now I am frustrated. Trying to stay calm he also tried to assist. Saying the other Consultants couldn't read that it was dispatched he then changed saying that he saw the problem and that it took 3 to 5 days but with fast delivery I might still get it or something, by now I couldn't care anymore.

I know I am not a big client that provides big business. But I have been loyal for 22 years now. I am sure that counts for something.

I am on the bus. No device. Still no message with tracking. Unreliable device. Broken promises and A deal that isn't all that great which I saw I will be 1400+

Which I'm sure was lower than that.

Anyway.

By now I want to cancel the upgrade and cancel my contract and take this ridiculous service to social media.

I am even sure this email address that I was given isn't even the correct one.

I am incredibly upset by this and all my years with vodacom I have been rooting for you. Praising the great service I have always gotten.

I am awaiting feedback. Or an email address of someone higher to where I can escalate it.

Regards