No Response, No Help, No Assistance

I did an online upgrade over the weekend and was sent an sms advising that my order will be dispatched soon and they have me an order number K***.

All I have been trying to do is just confirm when to expect the courier so that I can make sure I am at the office and available for their arrival and that I have my docs they need ready.

But unfortunately it seems no one can assist me with even just a simple query like this, Customer care cant trace the order and can’t find anything on record for the above, they then call me and transfer me to the online dept where the phone just rings and rings and no one answers till the all eventually ends after 10 or 15 minutes of holding listening to the phone ring.

The last person I spoke to over the chat became a bit arrogant and told me “you know there is a supervisor you can ask to speak to” when I asked how I must do that if they never answer the call I was just given more attitude till I eventually just disconnected the chat.

Would it please be possible for someone to assist me with my query and tell me what is going on? If you cant get hold of me on my Cellphone, please send me an email as I am not always available on my Cellphone I am often in meetings or with clients.