No response - money owed to me

I've logged reports about Vodacom on the 24th August and again on 7th September.<br> Both times I received the standard response that I would be contacted. To date NOBODY from Vodacom has contacted me.<br> Vodacom is listed on Hello Peter as a \company who responds"but if the only response is \""you will be contacted\"" this hardly qualifies.<br> <br> Vodacom owes me a substantial amount of money that was incorrectly debited from my account. They have finally agreed that my contract was erroneously upgraded - but when it comes to getting my money back for the device I never wanted or received there is a deafening silence.<br> <br> This time I hope I will receive an actual response"