NO RESPONSE IN 5 WORKING DAYS

I was told via email & sms that I will receive a response. When will I know if I can get my number back & how much I owe Vodacom? Will your'll eventually sell my number then get back to me when its too late? Its beyond pathetic cause I want to pay your'll & this is the service I get??? I do NOT need anymore apologies, I need my balance & confirmation that I will get my number back. Is that asking for the IMPOSSIBLE?