1 reviews | Active since Dec 2013
No response from Vodacom’s Complaints Department and CEO
Since Monday last week I lodged an urgent complaint with Vodacom contact centre they promised to get back to me through their complaints department but not even a single call this far. The challenge is that this is the 2nd same mistake in a row. The first one they agreed to the fault and apologised. They have committed the same mistake again by creating a profile with credit bureaux when I don’t have an account with them. They have further affected my credit score for my home loan by stating that I missed a payment when I don’t have a single contract with them. I escalated to the CEO Shameel twice but there is no response. Can somebody in complaints or management call me please. I am tired of calling your contact centre and emailing everyone at Vodacom and being told the same thing that they don’t know what caused the error and someone will call me.
A consultant called me yesterday but seemed not to understand my complaint and how it needs to be resolved. I requested a Head of Department to call me. She agreed that Vodacom erred in its process ( for the second time) affecting my credit record. However the letter sent to me on email does not address my complaint. Can a different more senior person please call me.
A consultant called me yesterday but seemed not to understand my complaint and how it needs to be resolved. I requested a Head of Department to call me. She agreed that Vodacom erred in its process ( for the second time) affecting my credit record. However the letter sent to me on email does not address my complaint. Can a different more senior person please call me.